TO BE THE NUMBER 1 CHOICE IN THE UK FOR HIGH PERFORMANCE RECYCLING EQUIPMENT WITH 100% CUSTOMER RETENTION AND A FEELGOOD FACTOR IN ALL WE DO.
OKAY IS A BRITISH DESIGN AND BUILD SPECIALIST IN HIGH PERFORMANCE RECYCLING EQUIPMENT.
WE EXIST TO HELP OUR CUSTOMERS PROCESS THEIR WASTE MATERIALS MOST EFFICIENTLY.
The Customer is King
This was the founding principle of our business in 1950 and it has been upheld for three generations. We will do everything in our power to make our customers happy. Our aim is 100% customer satisfaction and 100% customer retention. Neither is possible unless every decision in our business is driven by putting the customer first.
We do what we Promise
When you shake our hand, our promise becomes a commitment. Whether there is a contract in place or nothing at all, it doesn’t matter. We do what we promise because it is right and because it is the only way to be truly successful. Our customers know they can trust us with their money, their business and their people’s safety because we deliver what we promise.
Our Intention is Excellence
Perfect engineering, perfect machines and perfect service. That’s what we believe in. We want to be the best there is. We believe in Quality and our intention is to achieve perfection for our customers, our partners and each other in everything we do.
We’re a Can-Do Company
We solve problems for our customers and we do it with a can-do attitude. Not for us negativity or blaming others. We tackle issues head-on. We tell it straight. And we get the job done.
Engineering is our Passion
We don’t believe in compromising on specification. We never win work by putting problems on our customer via design cheats. Waste is sticky, dirty and unpredictable and it comes at our customers 24/7. We put our heart and souls into our engineering because we know we must make each machine reliable, best value and bult to last a lifetime. Our passion for getting the engineering right means customers know OKAY products won’t let them down.
We Love being a British Manufacturer
We offer customers the best of all worlds: a full range of high-performance recycling equipment that’s designed and built in the UK with no Brexit importing headaches, no currency risk, and the lowest carbon footprint for UK customers. With our reputation for quality products, we have everything under one roof at our design and manufacturing facility in Northamptonshire.
Saving the Planet is not a Slogan
We innovate recycling equipment to recover more materials from waste to help drive the solutions for a fully sustainable world. We have solar panels on our roof, we have a growing electrically-powered fleet and our products have a low carbon footprint with “green” motors. We are doing all we can to help on this vital frontier. We promote efficient technologies and circular solutions wherever possible and are proud to work in a sector helping to reverse the effects of climate change.
Cheeriness comes for Free
It costs noting to be friendly or courteous so, at OKAY, we only take on people who care and who want to please. It means we are here to make everyone’s day and that dealing with us comes with a smile for no extra charge! We are here to please and we want to bring a feelgood factor with us.
We care about H&S and Each Other
At OKAY, we don’t pay lip service to anything: not our promises to customers, nor our commitment to quality, nor our love of high-performing machines. So we don’t ever cut corners either with H&S: not of our people, ourselves or the people we meet at site. We are a caring organisation and we will always give those in our care – whether in the factory or at site – our highest priority.
Giving Back makes our Day
OKAY is not a wholly profit-focused business. We know that’s the basics of business but we believe in giving back. We are generous to charities, we share the profits at OKAY, we go the extra mile for customers, we invest in ourselves, and we offer young people new careers and apprenticeships because we believe what goes around comes around.