problem resolution

If we don't deliver the standard of service you expect, or if we make a mistake, we want to know. We will investigate the situation and set about putting things right as quickly as possible. Where possible, we will also take steps to avoid making similar mistakes in the future.

step 1
Call us on 0800 731 8274 and provide us with the details of your complaint. Alternatively, you can send an electronic message to postbox@okay.co.uk and we’ll call you back.

step 2
In the unlikely event that your complaint is not resolved to your satisfaction, you should write to:

The Customer Service Department
O.Kay Engineering Services Ltd.
Valley WayMarket Harborough
Leicestershire
LE16 7PS

Your letter will be acknowledged within two working days and a review of your complaint will be arranged. We will respond as soon as our investigations are complete. Our aim is to resolve all your concerns within a reasonable timeframe. We assure you that our ISO 9001:2000 Quality System requires us to address your complaint in full and to reach an agreed resolution in all cases.